Hotel Manager

Position: Hotel Manager
Location: Dubai, UAE
Reporting to: General Manager/Owner
Property Type: Luxurious Hotel

Key Responsibilities:

1. Operational Management:
2. • Oversee day-to-day operations of the hotel, ensuring efficiency and high standards of service across all departments (e.g., front desk, housekeeping, food and beverage, etc.).
   • Monitor and improve service quality, guest satisfaction, and operational efficiency.
   • Ensure compliance with health and safety regulations and hotel policies.
2. Staff Management:
3. • Recruit, train, and manage hotel staff to maintain excellent service standards.
   • Motivate staff to achieve performance targets and ensure a positive work environment.
   • Conduct regular performance evaluations and provide coaching or training as needed.
3. Customer Service:
4. • Address and resolve guest complaints or issues to ensure guest satisfaction.
   • Foster a guest-centric culture, ensuring the highest level of customer service at all times.
   • Develop initiatives to enhance guest experience and encourage repeat business.
4. Financial Management:
5. • Prepare and manage budgets, monitor financial performance, and ensure profitability.
   • Oversee revenue management, pricing strategies, and cost control measures.
   • Analyze financial data and prepare reports for senior management or owners.
5. Sales and Marketing:
6. • Collaborate with the marketing team to develop and implement sales and marketing strategies.
   • Identify new business opportunities, partnerships, and ways to improve revenue.
   • Ensure the hotel is marketed effectively across all channels, both online and offline.
6. Facility Management:
7. • Oversee maintenance and upkeep of the hotel to ensure facilities are in good condition.
   • Manage relationships with suppliers and contractors to ensure timely and cost-effective services.
   • Ensure the hotel meets all legal and regulatory requirements.