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Commercial Operations Manager
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Group S

  • Rue des Ursulines, Bruxelles, Belgium

Commercial Operations Manager

Employment type Permanent
Remote eligibility Hybrid
Localisation Bruxelles, Belgium
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Your mission :

As part of the Commercial team, you are responsible for the development, and the execution, of the commercial operational strategy. The commercial Operations strategy is based on 7 pillars. The most important pillars are performance management, commercial processes and sales enablement. You report to the Chief Commercial Officer, and you work closely with the Marketing, Sales and Customer Service managers.

 

Your main focus areas:

  • Design of the commercial operational strategy with the marketing, sales and customer service managers and executives.
  • Ensure effective governance and the reporting of the commercial operational improvement initiatives.
  • Work with the marketing team to create customer persona’s, understand their buying decision making process (customer journey).
  • Define, align and coordinate the commercial operations and sales enablement programs for all revenue generating teams in Marketing, Sales and Customer Service departments. This consists of improving, documenting and executing the commercial processes, workflows, working methods and communication procedures that increase sales performance and productivity, management visibility and reduce risk, waste of time and resources.
  • Liaising with the IT and Data teams to ensure that commercial activities are effectively supported by the implementation of technology (CRM, BI)
  • Ensure the adoption of CRM usage by sales, marketing and customer services employees.
  • Collaboration with the training department to strengthen the commercial capabilities of the team thanks to delivery of training and coaching programs.
  • Support the marketing, sales and customer service executives in setting the commercial targets. Liaise with finance in support of the annual and quarterly planning and controlling processes.
  • Coordination of the continuous improvement of the customer journey for the various customer segments

 

Your profile :

As ideal candidate you have the following profile:

  • Master’s degree or equivalent through experience.
  • Minimum 3 years of relevant professional background in marketing- or sales performance or operations within a B2B services context.
  • Practical experience in implementing sales processes in a CRM tool. You are able to define functional requirements, explain business requirement to IT, document guidelines for users and ensure effective adoption of the CRM and related best practices.
  • Very good knowledge of Dutch or French, an understanding of the other Belgian language and at ease in English.

 

As successful candidate you are:

  • Analytical with synthesis and strategic thinking, you can create and maintain an overview whilst being able to do in-depth analyses
  • Strong communicator with impact and influencing skills
  • Well organised, structured and result-driven to plan activities, follow-up their implementation and get these done on-time, within stated requirements and with success;
  • Autonomous and a self-starter with a sense of responsibility, you take ownership and respect deadlines;Team player and relationship builder that listens and works well with colleagues/virtual team members from the same and other departments
  • Flexible and enthusiast to be able to adapt to change, and to identify opportunities within such changing context.


What we offer:

  • You will be part of an exciting team of passionate specialists in a company where the human touch makes all the difference!
  • You will have the opportunity to develop your talents and evolve at your own pace: at Group S, the employee is central.
  • You can attend regular training courses to further develop your expertise and relational skills.
  • You will work within a company where the importance of cooperation, help, knowledge sharing, autonomy and a sense of responsibility define the working atmosphere.
  • An open-ended, 38h/week contract.
  • An interesting salary package.
  • A very good work-life balance (including teleworking).



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Group S
Group S

Group S

Commercial Operations Manager

Permanent

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Group S
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Group S

Commercial Operations Manager

Permanent

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