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Chargé de planification et statistiques (cps)
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Newco communications

  • Rue Abou Salt Andaloussi, Casablanca, Morocco

Chargé de planification et statistiques (cps)

Employment type Permanent
Remote eligibility On-site
Localisation Casablanca, Morocco
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Missions:



Planification:

Élaborer la planification du personnel nécessaire pour atteindre les objectifs de productivité.
Organiser les formations requises en collaboration avec les formateurs.
Assurer le suivi et la validation des congés payés, congés sans solde, jours de récupération lors des jours fériés, etc.


Reporting et Paie:

Produire des dashboards qualitatifs et quantitatifs, incluant des indicateurs de satisfaction et de production.
Préparer les éléments de paie utilisés par le département des Ressources Humaines.


Prévision:

Élaborer la répartition du forecast par jour et par tranche horaire.
Répondre à toutes les demandes internes ou clients relatives à la planification.
Calculer le capacitaire nécessaire pour répondre aux besoins opérationnels.

Profil Recherché:



Expérience préalable dans un rôle similaire en centre d'appels.
Formation académique en gestion des ressources humaines, statistiques, planification ou domaine connexe.
Capacité démontrée à travailler sous pression tout en respectant les délais.
Excellentes compétences analytiques et aptitude à anticiper les besoins opérationnels.


Savoir-Faire:

Maîtrise des applications et des outils informatiques, y compris les logiciels bureautiques, les outils de planification et de pilotage en temps réel, etc.
Gestion des plannings en s'adaptant aux évolutions de l'opération.


Savoir-Être:

Capacité d'organisation, avec une autonomie prononcée.
Esprit d'analyse et de synthèse pour optimiser les processus de planification.
Adaptabilité face aux changements et aux situations imprévues.
Orienté(e) client, avec une forte capacité de communication et de relations interpersonnelles.

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Newco communications
Newco communications

Newco communications

Chargé de planification et statistiques (cps)

Permanent

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Chargé de planification et statistiques (cps)

Permanent

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