We're seeking for an enthusiastic intern to join our Customer Success department at Nodalview! As a Customer Success Intern, you'll work directly with our international CS team, engaging with customers so they can get the most value out of our platform and providing assistance in a fast-paced, entrepreneurial environment. If you're an adaptive self-starter with strong communication and writing skills, we welcome you to join our team!

Curious to see what your day-to-day will look like? 💪

• • Advise and guide our customers throughout their whole Customer Journey.
  • Participate & host customer trainings to make them discover best practices & how to get the most value from the Nodalview platform.
  • Proactively identify customers that might be experiencing problems and reach out to them to help, even before they come to us!
  • Handle commercial discussions (Reactivations, Upsells & downsells and even retention calls!)
  • Participate in exciting projects within the team (Recording tutorials, & help us build the best Customer Experience strategy for our dear customers).
  • Transfer customer feedbacks to the product team to add improvements and new feature requests to our solution that would delight our customers even more!

Who are we looking for?

• Bachelor level and above (End of study internship, Gap year internship)
• French is your primary language (as you will mainly contact French customers) and you have a good command of English (most of our internal communications are in English).
• Efficiency is your second nature, and you are not afraid to pick up your phone
• You can communicate well with others
• You have strong organizational skills and an analytical mindset allowing you to juggle multiple tasks at once.
• You take initiative and you’re a fast learner.
• You have an acquaintance with tech and would like to understand more about how a SaaS company operates from the core.
• You have to do an internship of a minimum of 4 months.
• You genuinely care about helping others with empathy
• You have a valid EU work permit
• You are currently enrolled in school and can provide an internship agreement
• And above all, you are hungry for growth and are willing to learn
• Start date: December/January 2024

What we offer

• 🚀 Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth.
• 👥 A great bunch of open-minded colleagues (or should we say friends ?).
• 🏡 Hybrid working - a mix of working from home and from our beautiful Brussels office. We’re always excited to catch your friendly vibe!
• 🎊 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun!
• 🧑‍💻 The opportunity to work for a fast growing SaaS company.
• 🌱 Guidance through your entire internship.