Monitoring Engineer (IT Application Performance Management)

Monitoring Engineer Duties:

● Tool Selection and Implementation:

- Identify and implement appropriate monitoring tools, including APM, logging systems, network monitoring, and synthetic monitoring solutions.

- Configure and manage these tools effectively to collect relevant data and insights.

● API Oversight:

- Ensure API endpoints are responsive, secure, and meet performance benchmarks.

- Implement synthetic monitoring to simulate real user interactions with API endpoints.

● Infrastructure Monitoring:

- Monitor the health and performance of the fintech platform's infrastructure, covering cloud resources, Kubernetes clusters, and on-premises systems.

- Set up alerts for infrastructure-related issues and initiate proactive troubleshooting.

● Log Management:

- Collect, store, and analyze logs from various sources such as applications, APIs, and infrastructure components.

- Maintain effective log management and analysis procedures.

● Incident Response:

- Develop incident response plans for addressing issues identified through monitoring.

- Collaborate with cross-functional teams to resolve incidents promptly and effectively.

● Data Visualization:

- Create dashboards and reports to present monitoring data and metrics visually for actionable insights.

- Ensure stakeholders have access to real-time performance information.

● Documentation and Training:

- Maintain comprehensive documentation of monitoring configurations, procedures, and best practices.

- Provide training and support to internal teams on monitoring tools and processes.

● Vendor and Partner Interaction:

- Collaborate with external vendors and partners to ensure the effective operation of monitoring solutions and gather relevant insights regarding partner interactions.

● Monitoring Strategy:

- Develop a robust monitoring strategy encompassing the fintech platform's infrastructure, APIs, applications, and partner integrations.

- Define key performance indicators (KPIs) and service level objectives (SLOs) for effective monitoring.