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Service Delivery Manager
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Gentis

  • Boulevard de la Woluwe, Bruxelles, Belgium

Service Delivery Manager

Employment type Permanent
Remote eligibility Hybrid
Localisation Flanders, Belgium
About us

Gentis

Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.


Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.


Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?

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Voor een klant gelocaliseerd in West-Vlaanderen starten we de zoektocht naar een Service Delivery Manager.


Dit bedrijf specialiseerd zich in IT infrastructuur diensten voor overheidsinstanties.


Jon inhoudelijk zal je een verlengstuk zijn van dit bedrijf naar de klant toe en vice versa.
Dit houdt in:

-Je bent verantwoordelijk voor het contractuele toezicht op de leveranciers en je hebt een gedegen begrip van het Outsourcing, Maintenance & Support Contract, inclusief de naleving van de SLA's daarvoor wijs je taken toe aan Service Engineers;

-Als SPOC communiceer je en lever je maandelijkse rapporten op verschillende gebieden: Incident Management, Problem Management, Change Management en Release Management

-Je volgt de binnenkomende verzoeken/incidenten in de service ticketing tool op

-Je anticipeert proactief op risico's, je bent het escalatiepunt en stelt oplossingen voor


-Vertrouwd met service & SLA management in IT infrastructuur gerelateerde omgevingen

-Service gericht

-Gestructureerd: in staat om processen en standaarden te implementeren/aan te passen

-Bekend met ITIL framework

Job information

Remote eligibility

Hybrid

Job benefits

  • Meal vouchers
  • Eco vouchers
  • Company car
  • Healthcare insurance
  • Fuel card
  • Group insurance
  • Mobile phone tablet
  • Laptop
  • Travel expenses costs

Payroll (country)

Belgium

Location

Flanders Belgium

Client 5 applicants
Apply now!
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Our recruitment process

  • Phone Interview

    First contact with our Talent Acquisition team!

  • Personality Test

    The recruiter profession requires a specific set of soft skills. This test will help determine if you have the necessary qualities.

  • Interview w/ Manager/Team Leader

    A great opportunity to get to know your future manager!

  • Trial Day

    Experience a typical day at Gentis during our Trial Day!

Job location

We are looking to fill 1 position

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Gentis
Gentis

Gentis

Service Delivery Manager

Permanent

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Service Delivery Manager

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