Urbantz is scaling rapidly

Our team is on the hunt for a customer-oriented professional with solid communication skills and analytical capabilities to join as a Customer Success Manager and own a portfolio of EMEA customers.

As a Customer Success Manager at Urbantz, you will proactively partner with customers to increase platform engagement and drive sustainable delivery. You will join a rapidly growing team that is set to manage our growing customer base.

You will

• Own an international portfolio of customers
• Proactively identify, monitor and analyze customer needs to ensure maximum value delivery by Urbantz's platform
• Work with companies of varying sizes, from well-known multinationals to SME's
• Conduct quarterly business reviews (QBRs) with your customers
• Provide solution trainings, workshops and demos to both new and existing customers
• Promote new feature adoption and ensure renewals
• Own strategic Customer Success projects that drive our scale-up
• Collaborate with other functions and bring your customer and product expertise
• Be involved in implementation projects
• Validate new product features
  You are
• A professional with at least several years of experience in a customer-facing function in a B2B environment (e.g., customer success, account management, sales, business development, customer support)
• Fully fluent in English, both speaking and writing, and native level of German
• Possess solid technological orientation; a background in IT or SaaS can be an advantage
• A holder of Master/Bachelor degree
• A proactive person with a strong commercial acumen and solid analytical skills
• Great at building and managing business relations
• An excellent communicator and listener; You are able to speak to stakeholders at different levels – from warehouse managers to CEOs
• Naturally curious and willing to invest time to learn about technology and business
• A logistics background can be an advantage
  What’s in it for you?
• A rewarding scale-up experience at a technology company where you are given a lot of autonomy and trust
• Be part of a multinational winning team of great people who work hard but have fun doing that
• Enter a high-growth domain that is going through rapid digitalization
• Express your proactive mindset and make a huge impact
• Remote work-friendly environment
• Modern office space with a great view in the chicest neighborhood in Brussels
• Competitive compensation package
  If you desire to work in a technology company and help to advance smart and sustainable logistics, this is your chance: don’t hesitate and apply now!

About Urbantz

Urbantz is a global leader in SaaS solutions for sustainable last-mile delivery and logistics orchestration.

We operate on one of the most growing markets, offering a solution for retail, logistics, and e-commerce - businesses that undergo tremendous acceleration
We have been growing fast for the last 5 years - recently Deloitte has listed us among the top 3 fastest growing start-ups in Belgium
We work with a variety of customers, from well-known multinationals to SMBs
We’re a team of diverse and dynamic people who make things happen
Our team is international and English is our main language
Much of our team is remote, working from many different countries in EMEA
We have an amazing modern office space in a swanky Brussels neighborhood