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Ariika
Ariika

Ariika

Customer service Agent

Vast
Op kantoor
Egypt, Africa
Gekopieerd naar klembord

Functieomschrijving

Job Summary:

  • Managing incoming calls and customer service inquiries, and identifying and assessing customer needs to achieve satisfaction.
    Duties & Responsibilities:
  1. Manage incoming phone calls.
  2. Identify and assess customers’ needs to achieve satisfaction.
  3. Build sustainable relationships and trust with customer accounts through open and interactive communication
  4. Provide accurate, valid, and complete information by using the right methods/tools.
  5. Meet personal/customer service team sales targets and call handling quotas.
  6. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  7. Keep records of customer interactions, process customer accounts, and file documents
  8. Follow communication procedures, guidelines, and policies.
  9. Take the extra mile to engage customers.
    Job Requirments:
  • Bachelor's Degree holder
  • Active listening skills.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

Werkplek

Samenvatting van de vacature

Maandelijks netto salaris

tussen 3 200 EGP en 5 000 EGP

Andere voordelen
- Transportation allowance
Medical insurance
Salarisadministratie (land)

Egypte

Locatie

- Cairo Governorate Egypt Africa

30 Sollicitanten

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