We're seeking an enthusiastic intern to join our Customer Success department at Nodalview! As a Customer Care & Logistics Intern, you'll work directly with our international team, engaging with customers and providing assistance in a fast-paced, entrepreneurial environment. If you're an adaptive self-starter with strong communication and empathy, we welcome you to join our team!

Curious to see what your day-to-day will look like? 💪

• Advise and guide our customers through the use of Nodalview by replying to our customers' multiple requests. You'll have the opportunity to handle product-related issues, commercial requests, financial questions,...
• Transfer customer feedbacks to the product team to add improvements and new feature requests to our solution that would delight our customers even more!
• Arrange the shipping of our customers' orders and follow up on material warranties 
• Collaborate with the sales team to answer shipping inquiries and drive solutions
• Monitor material stocks by making sure we will always be able to deliver our hardware to our customers. 
• Participate in building the Nodalview customer experience strategy.
• Immerse yourself in the core of a SaaS company and communicate with every department.

Who are we looking for?

• Bachelor level and above (End of study internship, Gap year internship)
• French is your primary language (as you will mainly contact French customers) and you have a good command of English (most of our internal communications are in English).
• Efficiency is your second nature, and you are not afraid to pick up your phone
• You can communicate well with others
• You have strong organizational skills and an analytical mindset allowing you to juggle multiple tasks at once.
• You take initiative and you’re a fast learner.
• You have an acquaintance with tech and would like to understand more about how a SaaS company operates from the core.
• You have to do an internship of a minimum of 4 months.
• You genuinely care about helping others with empathy
• You have a valid EU work permit
• You are currently enrolled in school and can provide an internship agreement
• And above all, you are hungry for growth and are willing to learn
• Start date: December/January 2024

What we offer

• 🚀 Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent accelerator of your professional growth.
• 👥 A great bunch of open-minded colleagues (or should we say friends ?).
• 🏡 Hybrid working - a mix of working from home and from our beautiful Brussels office. We’re always excited to catch your friendly vibe!
• 🎊 Company-wide events - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun!
• 🧑‍💻 The opportunity to work for a fast-growing SaaS company.
• 🌱 Guidance through your entire internship.