Back to jobs
Service Manager
Company cover

Gentis

  • Boulevard de la Woluwe, Bruxelles, Belgium

Service Manager

Employment type Permanent
Remote eligibility On-site
Localisation Riyadh, Saudi Arabia
About us

Gentis

Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.


Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.


Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?

Company pictures
Company pictures
Company pictures
Company pictures
Company pictures
Company pictures
Discover more

Company Info

Our partner, a leading force in the power industry worldwide, operates through various business divisions focused on creating, producing, delivering, and maintaining a diverse range of power solutions. With a robust presence and logistics reach spanning throughout the Middle East, our partner is armed with an extensive array of cutting-edge technologies, ready to address each customer's distinct requirements. From engines to generator sets, comprehensive parts, and services, we provide innovative solutions tailored to our clients' needs.


Key Responsibilities

  • Leadership: Oversee Service Technicians and/or Service Team Leaders; coordinate Technician schedules and communicate repair plans aligned with customer quotes.
  • Technical Support: Provide initial assistance to Service Technicians; escalate technical support needs when necessary.
  • Logistics Management: Manage service logistics, ensuring safety, quality, and efficiency in material, equipment, and employee utilization.
  • Customer Communication: Review quotes for accuracy prior to customer communication; communicate repair status updates and any changes to plans or schedules. Ensuring customer satisfaction.
  • Continuous Improvement: Participate in continuous improvement initiatives, adjusting processes to meet evolving customer expectations and organizational objectives.
  • Issue Resolution: Track open repairs, addressing issues affecting completion within quoted timeframes.


Qualifications and Competencies

  • Diagnostic Application: Interpret customer complaints to develop troubleshooting plans; diagnose issues using guided workflows, procedures, and specialized equipment; document troubleshooting outcomes.
  • Technical Escalation: Gather product technical information and escalate issues as needed; document troubleshooting steps for seamless ticket resolution.
  • Service Documentation: Generate and verify customer, equipment, and technical information; record necessary details in service management systems.
  • Electronic Service Tool Development: Understand electronic troubleshooting tools and create test plans to validate tools.
  • Leadership Skills: Ensure accountability, communicate effectively, manage conflict, and demonstrate customer focus; direct work and apply financial acumen to make sound business decisions.
  • 5-7 years of experience in Service, preferably in the same position in a similar industry.
  • Experience in managing Operation and Commercial aspects.
  • Deep technical Knowledge of installing, servicing, and repairing equipment and power solutions (engines - generators).
  • Strong knowledge of the KSA market.
  • Bachelor’s degree in Engineering.
  • Location: Riyadh.

Job location

We are looking to fill 1 position

Wiggli your comprehensive guide to a successful career One platform. Infinite possibilities Request demo
Your data is safe with us

Data protection is our priority, we are GDPR-compliant

Wiggli your comprehensive guide to a successful career

© 2024 

Wiggli. All rights reserved.
Gentis

Application submitted!

Your application has been successfully sent to Gentis

Gentis

Congratulations

Your referral has been sent successfully processed.

Gentis

E-mail confirmation

Please confirm your email address

You can now follow the evolution of your application through our ATS. All future interviews will be organised through our platform, so keep an eye on it.

Didn’t receive the email?

  • Is "johnjack.r@gmail.com" your correct email without typos? If not, you can restart the application process.
  • Check your spam folder
  • Add noreply@wiggli.io to your contacts
Gentis
Gentis

Gentis

Service Manager

Permanent

Job application

Fill the form below to complete your application, or Sign in if you are a wiggli member

Drag & Drop your file here or Browse

Files supported: PDF, DOC

Max file size: --MB

Gentis
Gentis

Gentis

Service Manager

Permanent

Job referral

Your information

Referred Candidate Information

Drag & Drop your file here or Browse

Files supported: PDF, DOC

Max file size: --MB

You dont have a cv?

We suggest that you generate the candidate's CV from their LinkedIn account to finish your referral process.
Gentis

Congratulations

Your referral has been sent successfully processed.

Wiggli your comprehensive guide to a successful career One platform. Infinite possibilities Request demo
Your data is safe with us

Data protection is our priority, we are GDPR-compliant

Wiggli your comprehensive guide to a successful career
© 2024 Wiggli. All rights reserved.
Wiggli your comprehensive guide to a successful career

Welcome back,

Log in to your account to complete your request

Don’t have an account? Sign up for free

Wiggli your comprehensive guide to a successful career

Want to unfollow this company?

You will stop receiving job alerts from this company.
Are you sure you want to proceed?

Error
Warning
Success

Database connection failure

We’re encountering issues with connecting to our system’s database at the moment.

We use cookies on this website to enhance your experience. Continued use of this website means you accept our Cookie policy.

linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram