About us
Welcome to Gentis, the driving force behind tomorrow's STEM careers! We are more than just a recruitment agency, we are a team of industry-leading recruiters who are passionate about helping candidates reach their full potential.
Our mission is to create a more sustainable future by connecting the best talent with the most exciting opportunities. Our global reach, from Europe to North America, Africa, and the Middle East, puts us at the forefront of placing candidates in strategic technical roles, both temporary and permanent.
Are you looking to make a positive impact on the world? Do you want a rewarding career that challenges you and allows you to grow? If so, you've come to the right place. At Gentis, we transform careers into legends. Are you ready to start your next professional adventure?
About the job
Company Info
Our partner, a leading force in the power industry worldwide, operates through various business divisions focused on creating, producing, delivering, and maintaining a diverse range of power solutions. With a robust presence and logistics reach spanning throughout the Middle East, our partner is armed with an extensive array of cutting-edge technologies, ready to address each customer's distinct requirements. From engines to generator sets, comprehensive parts, and services, we provide innovative solutions tailored to our clients' needs.
Key Responsibilities
- Leadership: Oversee Service Technicians and/or Service Team Leaders; coordinate Technician schedules and communicate repair plans aligned with customer quotes.
- Technical Support: Provide initial assistance to Service Technicians; escalate technical support needs when necessary.
- Logistics Management: Manage service logistics, ensuring safety, quality, and efficiency in material, equipment, and employee utilization.
- Customer Communication: Review quotes for accuracy prior to customer communication; communicate repair status updates and any changes to plans or schedules. Ensuring customer satisfaction.
- Continuous Improvement: Participate in continuous improvement initiatives, adjusting processes to meet evolving customer expectations and organizational objectives.
- Issue Resolution: Track open repairs, addressing issues affecting completion within quoted timeframes.
Qualifications and Competencies
- Diagnostic Application: Interpret customer complaints to develop troubleshooting plans; diagnose issues using guided workflows, procedures, and specialized equipment; document troubleshooting outcomes.
- Technical Escalation: Gather product technical information and escalate issues as needed; document troubleshooting steps for seamless ticket resolution.
- Service Documentation: Generate and verify customer, equipment, and technical information; record necessary details in service management systems.
- Electronic Service Tool Development: Understand electronic troubleshooting tools and create test plans to validate tools.
- Leadership Skills: Ensure accountability, communicate effectively, manage conflict, and demonstrate customer focus; direct work and apply financial acumen to make sound business decisions.
- 5-7 years of experience in Service, preferably in the same position in a similar industry.
- Experience in managing Operation and Commercial aspects.
- Deep technical Knowledge of installing, servicing, and repairing equipment and power solutions (engines - generators).
- Strong knowledge of the KSA market.
- Bachelor’s degree in Engineering.
- Location: Riyadh.
Job location
We are looking to fill 1 position(s).
Job summary
Monthly net salary
between 20 000 SR and 25 000 SR
Saudi Arabia
Riyadh Saudi Arabia
Our recruitment process
- Phone Interview
First contact with our Talent Acquisition team!
- Personality Test
The recruiter profession requires a specific set of soft skills. This test will help determine if you have the necessary qualities.
- Interview w/ Manager/Team Leader
A great opportunity to get to know your future manager!
- Trial Day
Experience a typical day at Gentis during our Trial Day!